RefundÂ
For inventory and logistics reasons, please note that we do not issue refunds. If you have any questions about this, it will be our pleasure to give you more information. You can contact us at info@bekini.co
Returns ExemptionsÂ
Items that have been worn, washed or damaged by the customer can not be returned under any circumstances. All items on sale are final sales and can not be traded or credited.
Cancellation Policy
If you change your mind about your purchase, contact us at  and we’ll have a look at it. When an order has already been sent by post, it is not possible for us to cancel it or change its destination info@bekini.co
Defective itemsÂ
We take the time to inspect all items before sending them to you. We are sorry if the goods are not in perfect condition when they are received. If so, contact us at info@bekini.co by sending us a photo of the damaged item and we will contact you afterwards to assist you on this matter.
Error in the order
If you have received an item that you have not ordered, please contact us at info@bekini.co and we will be able to solve it for you.
Items Sold outÂ
We strive to update the inventory of the online store regularly. If an item becomes unavailable during the processing of your order, we will contact you immediately by email to keep you informed of the situation and will make a refund on the same method of payment as your purchase as soon as possible.
Processing Delays
All orders are processed within 4 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped.
Free Shipping Over 95 $ of Purchase
Customers are eligible for free shipping** which they can choose the option at checkout when they purchase above 95 $ USDÂ (before taxes, discounts or any other fees) through our website.
The customer is in charge to select the free shipping option during checkout when they are purchasing over 95$ USD (before taxes, discounts or any other fees). If they don’t select the free shipping option, customers are fully responsible for the shipping charge of 10 $ USD and no refund will be processed.
If the customers purchase under 95 $ USD, a flat 10 $ USD will be charged for shipping worldwide**.
Delivery Delays
Shipping takes about 7 to 21 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
As our warehouse is located in Asia, certain local holidays can sometimes extend the delivery delays up to 21 business days.
Due to COVID-19, the delivery company have shipping limitation enforced by their policies and government that may caused some delivery delays that are out of our control.
Import Duties & Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bekini.co is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Tracking Information
Once the item is shipped, customers will receive an automated email with the tracking number to the email registered during checkout.
The customer is entirely responsible to ensure and to keep track of their packages for any situation. If you don’t receive an automated email with the tracking after 10 business days, you will need to follow up with Bekini.co by contacting us via our social media channels or via email at info@bekini.co . We also suggest to verify your junk/spam mailbox just in case if it happened that the email went in that folder.
Bekini.co will not be responsible for your package once is shipped. Bekini.co will not follow up or contact the shipping company / customers for any concerns, questions, or problems with the package. The customers is entirely in charge to keep track and contact the shipping company for any situation.
Shipping to P.O. boxes
The shipping company does not deliver to PO Box. Any PO Box address will be refused and the customer will be contacted & informed about the situation.
